Privacy Policy

  • 1. Introduction

    At Chester Pardoe Ltd, we value and respect your privacy. We are committed to protecting the personal information of our customers, prospective customers, website visitors, and users of our products and services. This Privacy Policy explains the types of personal information we may collect, how we use and protect that information, and the rights available to you regarding your personal data. It also explains the process for raising any privacy-related concerns or complaints.

  • 2. Collection of Personal Information

    We may collect, store, and process various categories of personal information, including but not limited to:

    • a. Technical and website usage information:

      Details relating to your interaction with our website, including your IP address, browser type and version, operating system, geographical location, referral source, pages visited, browsing activity, and duration of visits.

    • b. Personal and contact information:

      Information you voluntarily provide, including your name, address, email address, telephone number, payment or billing details, communication preferences, and any other information relevant to your use of our services or products.

    This information may be collected when you visit our website, communicate with us, place an order, register for services, or interact with our business in other ways.

  • 3. How We Use Your Personal Information

    Personal information submitted to us may be used for the purposes outlined in this Privacy Policy, including:

    • Managing and operating our business activities, including billing, payment processing, fraud prevention, customer service, and regulatory compliance;
    • Providing access to and improving our products, services, and website experience;
    • Processing, managing, and confirming orders for products or services purchased through us;
    • Personalising your experience while using our website or services;
    • Communicating essential service updates, account-related notices, and important operational information.

    Where users choose to publish or share information through our website, such information may be displayed or used in accordance with the permissions granted by the user.

    We do not sell or provide your personal information to third parties for their independent marketing purposes. Where payments are processed, trusted payment service providers may handle financial transactions on our behalf. Information required for processing payments, refunds, and related support matters will only be shared where necessary.

  • 4. Disclosure of Personal Information

    We may share personal information with employees, contractors, advisers, insurers, suppliers, service providers, or affiliated entities where reasonably necessary to provide services, support business operations, or comply with this Privacy Policy.

    We may also disclose personal information in the following circumstances:

    • Where required to comply with legal obligations, laws, court orders, or regulatory requirements;
    • In relation to legal proceedings or where necessary to establish, exercise, or defend legal rights;
    • For fraud prevention, risk management, and security purposes;
    • In connection with the sale, transfer, restructuring, or acquisition of all or part of our business or assets.

    Except as outlined in this Privacy Policy, personal information will not be disclosed to unrelated third parties without lawful justification. Third-party service providers used by our business may include communication, marketing, hosting, or payment service providers operating under their own privacy and security standards.

  • 5. International Data Transfers

    The personal information we collect may be stored, processed, or transferred between countries where we or our service providers operate. Such transfers are carried out only where necessary for the operation of our business and delivery of our services. By using our website and services, you acknowledge and agree that your personal information may be transferred and processed in accordance with this Privacy Policy and applicable data protection requirements.

  • 6. Retention of Personal Information

    We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including meeting legal, regulatory, contractual, and operational obligations.

    In certain circumstances, we may retain documents and records containing personal information:

    • Where retention is required by law or regulation;
    • In relation to current or anticipated legal proceedings;
    • To establish, exercise, or protect our legal rights, including fraud prevention and risk management.

    When personal information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymise it where appropriate.

  • 7. Security of Personal Information

    We implement reasonable technical and organisational safeguards to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. Personal information provided to us is stored on secure systems protected through appropriate security measures, including password protection and firewall technologies where applicable. Financial transactions conducted through our website are protected using appropriate encryption and security technologies.

    However, while we strive to protect your data, internet-based transmissions cannot be guaranteed to be completely secure. Users are responsible for maintaining the confidentiality of account credentials and passwords associated with our services.

  • 8. Changes to This Privacy Policy

    We may update or revise this Privacy Policy from time to time to reflect changes in legal requirements, operational practices, or service improvements. Any updated version will be published on our website, and we encourage users to review this page periodically to stay informed about how personal information is handled. Where appropriate, we may also notify users of significant changes through email or account notifications.

  • 9. Your Rights

    Depending on applicable laws and circumstances, you may have the right to:

    • Request access to the personal information we hold about you;
    • Request correction of inaccurate or incomplete information;
    • Request deletion, restriction, or blocking of personal information in certain circumstances;
    • Request transfer of personal information to yourself or another authorized party where applicable;
    • Withdraw consent for certain data processing activities, where consent is the legal basis for processing.

    You may also request that we stop processing personal information for direct marketing purposes at any time. To protect your information, we may request suitable proof of identity before responding to certain requests. In some circumstances, requests may be refused or restricted where permitted by law.

    If you wish to exercise your privacy rights or make a request regarding your personal information, please contact us using the contact details provided below.

  • 10. Third-Party Websites

    Our website may include links to external or third-party websites for your convenience or reference. Please note that we do not control these external websites and are not responsible for their privacy practices, content, or security measures. We encourage users to review the privacy policies of any third-party websites they visit.

  • 11. Updating Your Information

    We aim to ensure that personal information held by us remains accurate and up to date. If any personal information we hold about you changes or becomes inaccurate, please contact us so that we can update or correct the information accordingly.

  • 12. Cookies

    Our website may use cookies and similar technologies to improve website performance, functionality, and user experience. Cookies are small text files stored on your device when you visit a website. They help websites function efficiently, remember preferences, improve navigation, and provide analytical information to website owners.

    You may choose to refuse or disable cookies through your browser settings. However, restricting cookies may affect certain website features and functionality.

    Cookies may include:

    • Persistent cookies, which remain stored on your device until they expire or are manually deleted; and
    • Session cookies, which are temporary and automatically expire when your browser session ends.

    Termination shall not affect accrued rights, unpaid balances, or legal remedies available to either party.

  • Contact Information

    If you have questions regarding this Privacy Policy or would like to exercise your rights relating to personal information, please contact us using the details available on our website or through our official communication channels.