Terms & Conditions

  • 1. Definitions

    For the purpose of these Terms and Conditions, the following definitions shall apply: Definitions

    • "Buyer" refers to any individual, organisation, company, or entity purchasing
    • "Goods" refers to any products, materials, devices, or items supplied or
    • "Intellectual Property Rights" means all intellectual property rights of any nature, whether registered or unregistered, including copyrights, trademarks, trade names, patents, designs, trade secrets, know-how, and any similar rights enforceable in any jurisdiction.
    • "Seller" refers to Chester Pardoe Ltd, including its representatives, authorised staff, successors, and permitted assigns.

  • 2. General Terms

    • 2.1 Applicability of Terms:

      These Terms and Conditions govern the sale and supply of goods by the Seller to the Buyer and shall apply to all transactions unless otherwise agreed in writing. Any additional or conflicting terms proposed, referenced, or relied upon by the Buyer, whether during negotiations or within purchase documentation, shall not apply unless expressly accepted in writing by the Seller.

    • 2.2 Amendments or Variations:

      No amendment, modification, or special arrangement relating to these Terms and Conditions shall be binding unless confirmed in writing and authorised by the Seller. The Seller reserves the right to refuse any changes that have not been formally agreed between both parties.

  • 3. Pricing and Payment Terms

    • 3.1 Advance Payment Requirement:

      Unless otherwise agreed in writing, all goods must be paid for in full before collection, dispatch, or release by the Seller.

    • 3.2 VAT and Taxes:

      Applicable taxes, including VAT where required by law, shall be added to qualifying products and services at the prevailing rate.

    • 3.3 Pricing Structure:

      Unless otherwise agreed in writing, product pricing shall be based on the recommended retail price, less any approved discount agreed between the parties. Quoted prices are exclusive of VAT, duties, delivery charges, and any additional applicable fees unless expressly stated otherwise.

    • 3.4 Credit Terms:

      Credit facilities may be offered at the sole discretion of the Seller and are subject to successful credit assessment and approval. New customers may not automatically qualify for credit arrangements and may become eligible following a satisfactory trading history, subject to review by the Seller.

    • 3.5 Payment Deadlines:

      Where credit terms are approved, payment for invoices, including VAT and associated charges, must be completed within the agreed payment period, typically within 30 calendar days from the invoice date unless otherwise stated in writing. Where no credit arrangement exists, payment must be received before goods are released or delivered.

    • 3.6 Late Payments and Interest:

      The Seller reserves the right to apply interest on overdue balances from the due date until full payment is received. Interest may be charged at a reasonable rate above the applicable base lending rate used by the Seller's banking institution or as otherwise permitted by law.

    • 3.7 Failure to Make Payment:

      Where payment is overdue, partially unpaid, or otherwise outstanding, the Seller reserves the right to:

      • Require advance payment before fulfilling any pending or future orders;
      • Delay, suspend, or refuse delivery of goods without liability for resulting delays or losses;
      • Suspend credit facilities until outstanding balances have been settled in full;
      • Recover any reasonable costs incurred in pursuing unpaid amounts.

  • 4. Product Description

    Descriptions, specifications, images, or references relating to goods are provided for general identification and informational purposes only. The Seller makes reasonable efforts to ensure accuracy; however, such descriptions do not constitute a contractual guarantee of exact specification, appearance, or performance unless expressly agreed in writing. The Buyer acknowledges that purchasing decisions are made independently and not solely in reliance on descriptions, representations, or marketing material.

  • 5. Samples

    Where a product sample has been provided, viewed, or inspected by the Buyer, the Buyer acknowledges that the sample is intended as a general representation only. Minor differences in appearance, finish, colour, packaging, or specification may occur between samples and delivered goods due to manufacturing methods, supplier changes, or production tolerances. Such differences shall not be considered defects or grounds for rejection unless otherwise agreed in writing.

  • 6. Delivery

    • 6.1 Collection of Goods:

      Unless otherwise agreed, the Buyer shall arrange collection of purchased goods following confirmation of payment from the Seller's designated warehouse or collection point.

    • 6.2 Delivery Arrangements:

      Where delivery has been agreed, the Seller will make reasonable efforts to deliver goods to the location specified by the Buyer within the agreed timeframe or as close as reasonably practical. Delivery schedules are estimates only and may be affected by logistics, supplier availability, transport disruptions, or events outside the Seller's reasonable control.

    • 6.3 Buyer Responsibilities:

      The Buyer is responsible for making suitable arrangements to receive goods at the agreed delivery address and time. Failure to accept delivery may result in additional storage, redelivery, or administrative charges.

    • 6.4 Risk and Responsibility:

      Responsibility for goods shall transfer to the Buyer upon collection, delivery, or transfer to a courier or delivery agent acting on behalf of the Buyer, unless otherwise agreed in writing. The Buyer is responsible for inspecting goods upon receipt and reporting any visible shortages, damage, or concerns within a reasonable timeframe.

  • 7. Inspection and Acceptance of Goods

    The Buyer shall inspect goods as soon as reasonably possible following receipt. Any concerns regarding shortages, incorrect items, or visible damage should be reported promptly to the Seller in writing, together with any supporting evidence where applicable. Failure to notify the Seller within a reasonable period may be considered acceptance of the goods. Goods shall not be rejected for minor cosmetic differences, packaging variations, or non-material manufacturing differences that do not affect normal functionality.

  • 8. Returns and Refunds

    Returns shall only be accepted where approved in advance by the Seller and subject to applicable return procedures. Goods must be returned unused, undamaged, and, where reasonably possible, in their original condition and packaging. The Seller reserves the right to refuse returns where:

    • Goods have been altered, used, damaged, or improperly handled after delivery;
    • Products are no longer in resalable condition;
    • Return requests fall outside agreed return periods or conditions.

    Approved refunds, replacements, or credits shall be processed within a reasonable period following inspection of returned goods. Unless otherwise agreed, delivery costs, handling charges, or installation-related costs may not be refundable.

  • 9. Limitation of Liability

    To the fullest extent permitted by law, the Seller's liability relating to goods supplied shall be limited to the replacement, repair, or refund of the affected goods, at the Seller's reasonable discretion. The Seller shall not be liable for:

    • Indirect or consequential loss;
    • Loss of business, revenue, profit, or anticipated savings;
    • Delays caused by suppliers, logistics providers, or events outside reasonable control;
    • Losses arising from misuse, improper handling, unauthorised modification, or incorrect installation of goods.

    Nothing within these Terms excludes liability where exclusion is prohibited under applicable law.

  • 10. Intellectual Property

    All intellectual property rights relating to branding, materials, product information, website content, documents, images, logos, and related business assets remain the property of the Seller or relevant licensors. Nothing in these Terms grants the Buyer ownership of any intellectual property unless expressly agreed in writing. The Buyer shall not reproduce, copy, distribute, or commercially exploit any materials belonging to the Seller without prior written consent.

  • 11. Force Majeure

    The Seller shall not be liable for delays or failure to perform obligations where such failure arises due to circumstances beyond reasonable control. These may include, but are not limited to:

    • Natural disasters;
    • Fire, flood, or severe weather;
    • Supply chain disruptions;
    • Industrial disputes or labour shortages;
    • Government restrictions, legal changes, or regulatory action;
    • Telecommunications or transport interruptions.

    Where such circumstances occur, the Seller reserves the right to suspend or delay performance for the duration of the affected period.

  • 12. Termination and Suspension

    The Seller reserves the right to suspend, refuse, or terminate transactions, services, deliveries, or credit arrangements where:

    • The Buyer fails to make payment when due;
    • The Buyer breaches these Terms and Conditions;
    • Fraud, misuse, or unlawful activity is reasonably suspected;
    • Continued business dealings present financial or operational risk.

    Termination shall not affect accrued rights, unpaid balances, or legal remedies available to either party.

  • 13. Changes to Terms and Conditions

    The Seller reserves the right to amend or update these Terms and Conditions at any time. Updated versions shall become effective upon publication through official company channels, including the website or written communication, unless otherwise stated. Customers are encouraged to review the Terms periodically to remain informed of any updates.

  • 14. Governing Law and Jurisdiction

    These Terms and Conditions shall be governed by and interpreted in accordance with the laws applicable within the jurisdiction in which the Seller operates. Any disputes arising from these Terms, the supply of goods, or related business dealings shall be subject to the exclusive jurisdiction of the competent courts of that jurisdiction.

  • 15. Contact Information

    For questions regarding these Terms and Conditions, orders, payments, or disputes, customers may contact the Seller using the contact details provided on the official website or through authorised business communication channels.